Return & Replacement Policy
We understand that
sometimes returns are necessary, and we aim to make the process as simple and straightforward
as possible.
- Returns Eligibility: Due to the nature of our products, we
operate under the principle that goods sold are not returnable. However,
we do recognize certain circumstances where returns may be warranted, such
as product defects or shipping errors. - Defective Products: In the rare event that you receive a
defective item, we will gladly replace it for you. Please contact our customer
service team within days of
receiving your order to initiate the return process. - Shipping Errors: If you receive the wrong item due to an
error on our part, we will cover the return shipping costs and send you
the correct item promptly. - Damaged During Shipping: Should your order arrive damaged during
transit, please notify us immediately. We will work with you to resolve
the issue and arrange for a replacement or refund as needed. - Refund Policy: While we generally do not offer refunds
for returned items, exceptions may be made in certain circumstances, such
as those mentioned above. Refunds will be issued in the original form of payment
within business days upon receipt
and inspection of the returned item. - Return Process: To initiate a return, please contact our
customer service team with your order details and reason for return. They
will provide you with further instructions on how to proceed. - Return Shipping: Customers are responsible for return
shipping costs unless the return is due to a defective product, shipping
error, or damage during transit. - Product Condition: Returned items must be in their original
packaging and condition, with all tags and labels intact. We reserve the
right to refuse returns that do not meet these criteria. - Exchanges: In cases where exchanges are permitted,
we will process your exchange once we receive and inspect the returned
item. - Final Decision: God incorporation reserves the right to
make the final decision on all returns and exchanges, taking into
consideration the circumstances and adherence to our return policy.