Return & Replacement Policy

We understand that sometimes returns are necessary, and we aim to make the process as simple and straightforward as possible.

  1. Returns Eligibility: Due to the nature of our products, we operate under the principle that goods sold are not returnable. However, we do recognize certain circumstances where returns may be warranted, such as product defects or shipping errors.
  2. Defective Products: In the rare event that you receive a defective item, we will gladly replace it for you. Please contact our customer service team within  days of receiving your order to initiate the return process.
  3. Shipping Errors: If you receive the wrong item due to an error on our part, we will cover the return shipping costs and send you the correct item promptly.
  4. Damaged During Shipping: Should your order arrive damaged during transit, please notify us immediately. We will work with you to resolve the issue and arrange for a replacement or refund as needed.
  5. Refund Policy: While we generally do not offer refunds for returned items, exceptions may be made in certain circumstances, such as those mentioned above. Refunds will be issued in the original form of payment within  business days upon receipt and inspection of the returned item.
  6. Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. They will provide you with further instructions on how to proceed.
  7. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective product, shipping error, or damage during transit.
  8. Product Condition: Returned items must be in their original packaging and condition, with all tags and labels intact. We reserve the right to refuse returns that do not meet these criteria.
  9. Exchanges: In cases where exchanges are permitted, we will process your exchange once we receive and inspect the returned item.
  10. Final Decision: God incorporation reserves the right to make the final decision on all returns and exchanges, taking into consideration the circumstances and adherence to our return policy.

 

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